Privacy Policy

Our Commitment to Your Privacy

At Relax Gaming, we prioritize your privacy and take all necessary measures to protect the information you share with us.

What Personal Information May Be Collected?

We collect minimal personal data only for specific purposes, such as:

• Creating an account or signing in
• Enhancing our services through usage analytics
• Processing communication requests

The types of personally identifiable information (PII) we may collect include:

• Username and password (hashed for security)
• Email address
• Profile information you choose to share with us

Device and Browser Information

When using the Relax Gaming platform, your device's browser and operating system may send usage data to our servers. This includes:

• Technical specifications (e.g., screen resolution, browser type)
• Location information (IP addresses or geolocation data)

We use this data solely for optimizing the user experience.

Usage Analytics and Behavioural Data

Our systems collect anonymous behavioural data on platform activity, such as time spent in-game, interaction with specific features, and other metrics that help us understand how to improve our services. This analysis is done using anonymized data sets.

Cookies and Tracking Technologies

Relax Gaming may use cookies for various purposes:

• Authentication
• Session management
• Personalizing your experience (e.g., saved preferences)
• Analytics

You can manage or disable these technologies through your browser settings.

Communication Preferences

We respect your right to control communication with us. If you'd like to opt-out of receiving promotional emails, please follow the instructions at the bottom of each email.

Marketing Opt-ins and Notifications

When creating an account or participating in activities on our platform, you may be asked for consent to receive specific marketing communications from Relax Gaming or third-party partners. You can adjust these settings by updating your preferences within your user profile or opting-out through provided mechanisms.

Data Storage and Retention

We take data retention seriously:

• All personal information is stored securely in line with the most up-to-date industry standards.
• We regularly review our storage practices to ensure compliance with applicable regulations, such as GDPR (General Data Protection Regulation).
• Personal data will be deleted after a period deemed reasonable for maintaining services.

Account Security

For your protection and security:

• Passwords are hashed using industry-approved methods.
• Sessions expire automatically to prevent unauthorized access.
• We monitor for suspicious activity on all accounts.

User Rights Regarding Personal Data

You have the right to:

• Request data correction or deletion
• Opt-out of marketing communications at any time

For these requests, please contact our support team via email.

Third-Party Services or Integrations

We partner with reputable third-party services for various aspects of platform functionality. When using such integrations (e.g., social media login), be aware that you may be sharing data outside the Relax Gaming network as per their respective privacy policies.

Compliance With Applicable Privacy Regulations

Relax Gaming strives to adhere to the latest standards and regulations in each region where our services are offered:

• GDPR
• CCPA
• APDPA (Australia)

While we comply with applicable laws, please note that these guidelines may change over time.

Platform Monitoring for Security and Fraud Prevention

We utilize technical measures to protect against unauthorized activities on our platform. These include detecting suspicious login attempts, monitoring session data for anomalies, and implementing strong security practices during development.

Technical Logs and Operational Diagnostics

To continuously improve services:

• Relax Gaming keeps detailed logs of system operations (e.g., user activity, error events) in accordance with the most current industry standards.
• Our team regularly reviews these records to ensure ongoing platform stability and performance enhancement.

By using our service, you consent to our privacy practices outlined above.